Google post-mortem culture (SRE)

 https://sre.google/sre-book/postmortem-culture/

and links to :

https://sre.google/sre-book/bibliography/

• [Roo04] J. J. Rooney and L. N. Vanden Heuvel, "Root Cause Analysis for Beginners", in Quality Progress, July 2004.

More generally included in :

https://sre.google/sre-book/foreword/