empathy vs sympathy : https://www.youtube.com/watch?v=1Evwgu369Jw
https://www.amazon.com/Leadership-Step-Become-Person-Others/dp/0814437931
https://www.amazon.com/Your-Brain-Work-Strategies-Distraction/dp/0061771295
https://www.amazon.com/Business-Communication-Strategies-Skills-management/dp/003033067X
https://www.amazon.com/Dark-Side-Interpersonal-Communication/dp/080585780X
https://www.amazon.com/Leadership-Step-Become-Person-Others/dp/0814437931
