Service Level metrics

•  SLO : Service Level Objective

Common examples of metrics that can be associated with SLOs are disaster recovery time, application availability, live communication response time, first call resolution rate and application maintenance.

• SLI : Service Level Indicator

SLI = [ good event / valid event ] * 100%

request / response : Availability, Latency, Quality

Data Processing : Coverage, Correctness, Freshness, Throughput

• SLA : Service level agreements

usually external metrics (i.e. : end service KO time)

-- 

Appdex : scoring 0 to 1 for user satisfaction

-- source : 

- Blog covering AIOps custom automations inside the Cloud Pak for Watson AIOps -> https://developer.ibm.com/articles/supercharged-aiops-with-custom-automations/
- Blog covering Instana’s new remediation framework -> https://www.instana.com/blog/tech-preview-take-action-from-within-instana-using-our-action-framework/
- Demo of Instana’s new remediation framework’s integration with PagerDuty’s Process Automation -> https://www.youtube.com/watch?v=t441dhv7Vtw

And you can connect with Arthur on LinkedIn at: https://www.linkedin.com/in/ademagalhaes